Privacy Policy

OUR PRIVACY POLICY

We understand your concern about how information about you will be used & shared, and we highly appreciate your confidence in our abilities to keep this information safe & secure.

We request you to kindly go through the following policy to learn about how we gather and use information provided through our website. By visiting protecta.in you are accepting to be bound by the Terms and Conditions mentioned in this Privacy Policy.

If you do not agree to this Privacy Policy either in Part or Whole, do not access our website.

Your use of this website, gives us your express consent to use and share your personal information provided by you as per the terms & conditions of this Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT OUR CUSTOMERS?

The Information we learn from Customers helps us to offer a personalised and improved shopping experience on protecta.in. Here is the information we usually gather.

CONTACT INFORMATION

We might collect your Name, Email, Mobile Number, Phone Number, Street, City, State, Pin-code, Country and IP address.

PAYMENT & BILLING INFORMATION

We might collect your billing name, billing address and payment method when you make a purchase with us. We NEVER collect your credit/debit card number or their expiry date or any other details pertaining to your credit card on our website. Credit /Debit card information is securely obtained and processed by our partner Payment Gateways.

INFORMATION POSTED BY YOU.

We might collect information you post in either a public space on our website or on a third-party social media pages.

DEMOGRAPHIC INFORMATION.

We may collect demographic information about you, products you like, products you intend to purchase, products you purchase, or any other information 

provided by you during the use of our website. From time to time, we might collect this as a part of a survey.

OTHER INFORMATION

If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

HOW WE COLLECT THIS INFORMATION?

INFORMATION GIVEN BY YOU.

We collect information directly from you when you register an account or buy products on our website. We may also collect information if you post a comment on our websites or ask us a question through phone or email.

AUTOMATIC INFORMATION

In order to offer a personalized experience on Protecta.in, we use various tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

INFORMATION FROM THIRD PARTIES.

We might receive information about you from other sources and we may update it to our account information. For example if you use an integrated social media feature on our websites, the third-party social media site will give us certain information about you. This could include your name and email address.

HOW DO WE USE YOUR PERSONAL INFORMATION?

TO CONTACT YOU.

The information provided by you might be used to contact you for confirming a purchase by you on our website or for other promotional purposes.

FOR RESPONDING TO YOUR REQUESTS OR QUESTIONS.

We might use the information provided by you, to contact you with answers to any queries raised by you in regards to our products or services.

TO IMPROVE OUR PRODUCTS AND SERVICES.

We might use your information to personalise & customise your shopping experience with us. This could include but is not limited to displaying content based upon your preferences.

TO UNDERSTAND TRENDS AND CUSTOMER INTERESTS.

We may use your information towards the improvement of our products, services and website. We may use information provided directly by you in combination of any information about you, we might get third parties.

FOR SECURITY PURPOSES.

In case required, we may use information provided by you to protect our company, customers and websites.

FOR MARKETING PURPOSES.

From time to time, we might send you information about special promotions or offers. We might also inform you about new features or products, through such communications. These might be our own offers or products, or third-party offers or products we believe you might find interesting.

FOR TRANSACTIONAL COMMUNICATIONS.

We might send you emails or SMS about your account or any purchase made by you.

We use information as otherwise permitted by law.

WHO ARE THE THIRD PARTIES WITH WHOM WE SHARE YOUR PERSONAL DATA?

THIRD PARTIES PERFORMING SERVICES ON OUR BEHALF.

We share information with agents, individuals & companies who help us manage our online registration process or payment processors or transactional message processors. Some of these parties might be located outside of India.

WITH COURIER PARTNERS.

We share your information with our courier partners or other parties responsible and involved in fulfilling the purchase obligation. These courier partners and other parties may use the information we give them as described in their own privacy policies.

TO COMPLY WITH LAW OR PROTECT OURSELVES.

We will immediately share information to respond to a court order or subpoena. We may also share in case of a request received from any government agency or investigatory body. We might also share information if we are investigating a potential fraud.

TRANSFER OF BUSINESS

If our business is acquired either in part or in whole in the future we may share our customer data as part of that transaction.

FOR REASONS OTHER THAN MENTIONED IN THIS LIST.

In case we need to share your information with an external party for reasons not mentioned in this document, we will inform you before we do this.

EMAIL OPT-OUT

To stop receiving promotional emails from our end, please drop an email to unsubscribe@protecta.in. It may take about 7-10 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

THIRD PARTY SITES

Our website might have link leading to third party websites, If you click on any such links, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Anish Devrajan

#3, First Floor, Plot No 6,

Dan Udyog Sahkari Sangh Ltd, Piparia,

Silvassa 396 230

Phone: +91 99090 13091

Email: grievance@protecta.in

If you have any questions about this Policy or other privacy concerns, you can also email us at support@protecta.in

UPDATES TO THIS POLICY

This Privacy Policy was last updated on 16th August, 2019.

As business changes constantly our Privacy Policy and Terms of Use might also change. We will keep you notified of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.